Is your security company delivering on its promises?

We’ve all heard about homeowners that sign contracts with security companies only to be disappointed and let down. Whehter it’s slow response times, poor services, and unfair hikes in fees, things can get ugly fast.

Just as with any service-based business, it can be very difficult to choose the best option. This is becasue you can’t really try them out personally before signing up.

It is only after something serious happens such as a burglary or carjacking that you realize you picked the wrong security company and have been wasting your money for months. To avoid this it’s important to review the service that you’re receiving every now and then and, move to another company if you’re not satisfied.


How to test your armed response service

Next time you’re about to leave work a little late, call your security company and ask them to have a patrol vehicle to ensure you get home safely. This service should be free – even if you have only a basic plan with your local security company.

Next, you should push your panic button accidentally and not answer your mobile if they call to ensure that they actually send out a vehicle. Make a record of how long it takes them to show up. Are you happy with it or do you think they should do better?

Note: This is not something you want to do on a regular basis, and in fact, you may not want to do this at all if you’re not comfortable with it. That said, I’ve had many people that have had emergencies and did not receive the response they expected, tell me that they wished they had done this before the incident happened.


Other ways to test your security company

  • Go shopping

Contact other armed response companies in your area and find ask them what packages they offer and what the costs associated with each are. You may find that your security company is more expensive for absolutely no good reason. If this is the case, you could consider negotiating by letting them know that you’ve been doing some fee comparisons.


  • Ask your neighbors

Taking to neighbors and others that are using your security company or, people in your area, is always a good way to find out if they’re delivering great service. Sign up to your local community patrol groups or join Facebook and Whatapp community groups. Don’t be afraid to ask others what they think. You’ll be surprised at just how willing others will be to let you know what they’ve experienced.


What to do if you’re not happy with the level of service

If you’re simply not happy with the level of service, you should provide your armed response with notice of your intention to terminate their services. You typically need to give them written notice at least 30 days prior to the termination but, check your service agreement for the specific requirements your security company has. Remember to complete the application forms for your new security company at the same time to avoid any gaps in service as it’s critical to proper home security and safety.

Have you ever had an incident where your security company came to your aid and exceeded your expectations? Have you had a bad experience with poor service, slow response times, or no response at all? Let us and your fellow South Africans know in the comments below!

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